Privacy and Policy
According to the terms set by the Spanish Organic Law 3/2018 on the 5th of December under the Personal Data Protection Act, Elurura S.L. advises. The personal information collected will be included in a file of its responsibility, whose purpose is to carry out the proper development and management of the requested product or service, as well as any aspect related to your relationship with Elurura S.L.
Elurura S.L. will respect in any case the confidentiality and integrity of your data, committing themselves to use them in accordance with the described purpose as well as to meet all the requirements legally established. In any case, the user may at any time exercise your rights of access, rectification, cancellation and opposition by contacting Elurura S.L. via email email@example.com, including the request of your application.
Likewise, and whenever the user requests it by checking the appropriate checkbox, Elurura S.L. will send you periodically by electronic communication or not, information about products, offers and promotions of Elurura S.L.
We guarantee your satisfaction. All of our products come with a 100% guarantee (terms and conditions apply).
You may return new, unopened items sold and fulfilled by OCEANGLASSES within 14 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns and we will guide you through the process. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. Upon receipt of a returned item - we will send a replacement product if this is requested or we will process a full refund minus any pre-paid delivery charges.
Please note - returns will not be accepted without prior agreement.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Due to the nature of helmets as a safety product we are not able to accept returns.
NECESSARY TECHNICAL COOKIES
Technical cookies are strictly necessary for our website to work and for you to navigate through it.
Analysis cookies allow us to study the navigation of users of our website in general (for example, which sections of the page are the most visited, which services are used the most and if they work correctly, etc.). From the statistical information on browsing our website, we can improve both the operation of the page and the different services it offers. Therefore, these cookies do not have an advertising purpose, but only serve to make our website work better, adapting to our users in general. By activating them you will contribute to this continuous improvement.
FUNCTIONALITY AND PERSONALIZATION COOKIES
Functionality cookies allow us to remember your preferences, to customize certain features and general options of our website to your needs,each time you access it (for example, the language in which the information is presented, the sections marked as favourites, your browser type, etc.). Therefore, this type of cookie does not have an advertising purpose, but by activating them you will improve the functionality of the web page (for example, adapting to your type of browser) and its personalization based on your preferences (for example, presenting the information in the language you have chosen on previous occasions), which will contribute to the ease, usability and comfort of our page during your navigation.
Advertising cookies allow us to manage the advertising spaces included on our website based on criteria such as the content displayed or the frequency in which the ads are displayed. For example, if you have been shown the same advertisement several times on our website, and you have not shown a personal interest by clicking on it, it will not appear again. In short, by activating this type of cookie, the advertising displayed on our website will be more useful and diverse, and less repetitive.
BEHAVIORAL ADVERTISING COOKIES
Behavioral advertising cookies allow us to obtain information based on the observation of your browsing habits and behaviors on the web, in order to be able to show you advertising content that best suits your personal tastes and interests. So that you understand it in a very simple way, we will give you a fictitious example: if your last searches on the web were related to suspense literature, we would show you advertising about suspense books. Therefore, by activating this type of cookie, the advertising that we show you on our website will not be generic, but will be oriented to your searches, tastes and interests, therefore adjusting exclusively to you.